Returns & Exchange Policy

At LUMI, we want you to love your purchase. If you’re not completely satisfied, you may request a return or exchange within 14 days of receiving your order.

🔄 Conditions

  • Items must be unworn, unwashed, and in original packaging with all tags attached.

  • Returns and exchanges are accepted within 14 days only.

  • Sale or promotional items may not be eligible (unless defective).

📦 How to Request

  • Contact us via WhatsApp:01044662525

  • Provide your order number and item details.

  • Our team will guide you through the return or exchange process.

⚠️ Defective or Wrong Item

If you receive a defective or incorrect item, please notify us within 48 hours of delivery for a free replacement or exchange.