Terms & Conditions

Welcome to LUMI – Premium Homewear & Pajamas. By using our website and services, you agree to the following terms and conditions:

1. General

  • LUMI sells 100% authentic international brands including Victoria’s Secret, Oysho, Intimissimi, and others.

  • All products are subject to availability.

  • We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Orders & Payment

  • Orders are confirmed once you receive a confirmation message from us.

  • Payments can be made via Cash on Delivery or online payment (when available).

  • Prices displayed include taxes where applicable.

3. Shipping & Delivery

  • Orders are delivered within 2–5 business days across Egypt.

  • Delivery times may vary during sales or peak seasons.

  • Customers are responsible for providing accurate shipping details.

4. Returns & Exchanges

  • You may request a return or exchange within 14 days of receiving your order.

  • Items must be unworn, unwashed, and in original packaging with tags attached.

  • Sale or promotional items may not be eligible for return or exchange (unless defective).

  • To start a return or exchange, contact us via WhatsApp: +20 105 575 6731.

5. Privacy & Data Protection

  • Your personal information is kept secure and will never be shared with third parties without your consent.

  • Please review our [Privacy Policy] for more details.

6. Liability

  • While we ensure product authenticity and quality, LUMI is not liable for delays caused by couriers or external factors beyond our control.

  • Colors may appear slightly different due to screen resolution and lighting.

7. Contact Us

For any questions about these Terms & Conditions, please contact us via: